Refund Policy

We provide refunds and other remedies where required by the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies rights that cannot lawfully be excluded, restricted, or modified.

Monthly and annual subscriptions renew automatically unless cancelled before the renewal date shown in the product, invoice, app store, checkout flow, or billing portal.

Unless the Australian Consumer Law requires otherwise, cancelling a subscription stops future renewal charges but does not automatically refund the current paid period. Access generally continues until the end of the current paid period.

If you cancel an annual plan early, we generally do not provide a pro rata refund unless required by law, stated in a product-specific offer, or agreed by us in writing. If we discontinue a paid service for convenience during an annual term, we will provide a reasonable pro rata refund or credit for the unused portion.

If a trial converts to a paid subscription, the trial terms and checkout flow will explain when billing starts. You are responsible for cancelling before the trial ends if you do not want to continue. We may consider refund requests for accidental trial conversions on a case-by-case basis.

If you believe a charge is incorrect, contact us promptly at info@mainbridge.com.au with the invoice, charge date, amount, product, and reason for the dispute. We will investigate and respond within a reasonable period.

Please contact us before initiating a chargeback so we can investigate and, if appropriate, correct the issue.

Approved refunds are usually returned to the original payment method. Processing times depend on the payment provider, card issuer, bank, or app store. We may need to verify account ownership before processing a refund.

To request a refund, email info@mainbridge.com.au or use our contact page. Include your name, account email, product, invoice or receipt, and a short description of the issue.