Terms of Service

By accessing or using our services, creating an account, starting a trial, subscribing, or continuing to use a product after being notified of these terms, you agree to these terms. If you use a service on behalf of a company or other organisation, you represent that you have authority to bind that organisation.

Additional product, plan, order, app store, beta, or written terms may apply. If there is an inconsistency, the more specific terms apply to the extent of the inconsistency.

You must be at least 18 years old to create an account. You must provide accurate information, keep it current, protect your credentials, and tell us promptly if you suspect unauthorised access.

If your account is managed by an organisation, its administrators may be able to manage users, access billing information, configure product settings, view audit records, export data, or disable access.

Quotr: Quotr helps create quotes, invoices, payment visibility, and related workflows. You are responsible for checking quote content, prices, tax treatment, invoice details, payment instructions, and customer communications before sending or relying on them.

MQTTDeck: MQTTDeck is a developer and IoT debugging tool. You are responsible for ensuring that you have authority to connect to brokers, publish or subscribe to topics, process message payloads, and use any certificates or credentials.

Mainbridge Access: Mainbridge Access is intended to support safer database operations, but it does not replace your own change management, backups, access controls, database permissions, production approvals, or incident response processes. You are responsible for SQL you run, exports you create, and systems you connect to.

Products described as beta, preview, prototype, experimental, or early access may be changed, limited, suspended, or withdrawn. They may contain defects and should not be used for critical production workloads unless we agree otherwise in writing.

You must not use our services to:

• break any law or infringe another person's rights
• access systems, data, brokers, databases, accounts, or networks without authorisation
• upload, transmit, or store malware, harmful code, unlawful content, or intentionally misleading material
• bypass security, rate limits, usage limits, billing controls, or technical restrictions
• interfere with service reliability, integrity, or security
• resell, sublicense, or provide the services to third parties unless your plan or written agreement allows it
• reverse-engineer or extract source code except to the extent the law permits despite this restriction

You retain ownership of data, content, and materials you submit to or process through the services. You grant Mainbridge a limited licence to host, copy, process, transmit, display, and use that data only as needed to provide, secure, support, improve, and operate the services, comply with law, and enforce these terms.

You are responsible for the legality, accuracy, quality, backup, and rights associated with your data, including personal information you provide about others. You must give any required notices and obtain any required consents before providing data to us.

You must keep account passwords, API keys, certificates, database credentials, broker credentials, and device credentials secure. You must not submit secrets into general text fields or support messages unless we specifically request them through an appropriate secure channel.

We may investigate suspected security issues and may temporarily limit access where reasonably necessary to protect users, systems, data, or the service.

We aim to provide reliable services, but we do not guarantee uninterrupted or error-free operation unless a separate written service level agreement applies. Services may be unavailable due to maintenance, updates, outages, third-party provider issues, security events, or factors outside our reasonable control.

We may improve, modify, replace, or discontinue features. Where a material change would substantially reduce paid functionality during a current subscription period, we will take reasonable steps to provide notice and, where appropriate, a practical migration, workaround, cancellation, credit, or refund option.

Where a product or plan is paid:

• fees, billing period, inclusions, renewal terms, and whether GST is included or added will be shown at purchase or in an order document
• you authorise us and our payment processor to charge applicable fees, taxes, and renewals using your selected payment method
• subscriptions renew automatically unless cancelled before the renewal date shown in the product, invoice, or checkout flow
• failed payments may result in reminders, access limits, suspension, or cancellation after reasonable notice
• you must not initiate an improper chargeback for validly charged fees; contact us first so we can investigate billing issues
• refunds and remedies are provided where required by the Australian Consumer Law or as stated in a product-specific refund policy

If we change recurring prices, we will provide at least 30 days' notice before the new price applies to your next renewal. You may cancel before the new price applies.

To the extent permitted by law and subject to the previous section, neither party is liable for indirect, special, incidental, consequential, exemplary, or punitive loss, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity, or data, except to the extent caused by fraud, wilful misconduct, or a type of liability that cannot be excluded.

To the extent permitted by law, Mainbridge's aggregate liability arising out of or in connection with the services is limited to the greater of the fees you paid to Mainbridge for the relevant service in the 12 months before the event giving rise to the claim, or AUD 100. This limit does not apply to liability that cannot lawfully be limited.

You may stop using the services at any time and may cancel a paid subscription through the available account, billing, app store, or support process.

We may suspend or terminate access if we reasonably believe there is a security risk, unlawful activity, unauthorised access, non-payment, a material breach of these terms, misuse that threatens the service or other users, or a legal requirement to do so. Where reasonably practicable, we will give notice and an opportunity to fix the issue before suspension or termination.

If we discontinue a paid service for convenience during a current prepaid subscription period, we will provide a reasonable pro rata refund or credit for the unused portion, unless a product-specific term provides a better remedy.

Where a product supports export, you should export your data before cancelling or closing your account. After cancellation or termination, we may retain account and product data for up to 30 days for recovery and transition purposes, then delete or de-identify it unless we need to retain it for legal, tax, accounting, security, backup, dispute, or legitimate business purposes.

Backup copies may persist for a limited backup cycle before being overwritten. Deleted data may not be recoverable.

If a dispute arises, either party may notify the other in writing with details of the dispute and the remedy sought. The parties must first try to resolve the dispute in good faith within 30 days.

If the dispute is not resolved, either party may refer it to mediation in Victoria before commencing court proceedings, except where urgent interlocutory relief is needed or where the law gives a party a right to bring proceedings without mediation.

These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

If a term is invalid or unenforceable, it will be read down or severed to the extent needed, and the remaining terms continue. You may not assign your rights or obligations without our consent, except as part of a genuine business sale or restructure where the assignee agrees to these terms. We may assign or transfer our rights and obligations as part of a merger, acquisition, restructure, or sale of assets.

These terms, our Privacy Policy, and any product-specific or order terms are the entire agreement for your use of the services.